Call Centre & Customer Service Software

All-in-one cloud-based business call centre and customer service solution with integrated IVR, Auto-dialler, live-chat and support tickets system

Call Center and IVR Software

Why Choose Callservy?

Build an Interactive Call Centre with Self-Care Capabilities

Callservy offers amazing set of tools to enable you build an interactive Call Center and telephone-based Customer Care system with Self-Care capabilities in minutes;

  • Dynamic Call Queuing & Routing System
  • Fully Customizable Call-Flow with Interactive Flow Builder
  • Interactive Voice Response Feature (IVR)
  • Multiple Simultaneous 2-way Voice Call with Central Caller ID
  • Dual-channel Call Recording
  • Call Forwarding & Call Transfer
  • In-Call SMS Messaging Feature
Build an Interactive Call Centre with Self-Care Capabilities
Bring your customer service channels together under one platform.

Call Centre Tools

Boost customer experience with our interactive Call Centre & In-built IVR Feature

Auto-Dialler

Engage your customer over telephone calls with our in-built Auto-Dialler & bulk call tool

Support Ticket Management

Keep a better track of your customer's requests with our powerful Support Ticket management feature

Live Chats & Messengers

Engage your customers and website visitors over chat, Facebook, WhatsAapp and other social platfrom

Customize your package to suit your need & budget

Callservy package builder offers you the flexibility to pay only for those specific resources you need, when you need them;

  • Choose your own call minutes
  • Decide how many agents/departments you need
  • Adjust your resources when ever you need to
  • Roll-over unused resources
Flexible pricing - Call centre and IVR software image

Make informed decisions with Callservy's Analytics

Our analytics dashboard gives you useful insight into various aspects of your business support process, helping you make informed decisions around your customer relations;

  • Know when best to reach your customers
  • Know how best to reach your cuustomers
  • Measure performance of your customer service team
  • Alocate your customer support resources where they are needed most
  • Detect lapses and improve on your customer engagement process
Make informed decisions with Callservy's Analytics

Features

OS Independdent

Launch your call centre from any internet enabled device. No special hardware requirements

Up & Running in Minutes

Setup your business call-centre in minutes with our interactive & easy-to-use flow builder.

Flexible Pricing

Decide precisely what you pay and when you pay with our interactive call package builder

Multiple Simultaneous 2-Way Call

Make both inboud and outbound calls using your call centre number

Interactive Voice Response (IVR)

Effectively route calls to the right department based on caller input

Call Recording

Recording every call and use these recordings to score your agents

Smart Call Routing

Auto distribute calls to the most suitable agent using smart routing agorithms

Lower Call rates

Make out going calls at much lower rates compared to regular network calls

DIY Call Flow Builder

Build your call flow & logic in minutes with the easy-to-use interactive flow builder

Audio & Text-2-Speech Support

Play pre-recorded audio or simply use the in-built text-to-speech feature on your IVR

In-Call SMS Messaging

Easily send branded SMS messages to your call at a click of a button

Call Transfers

Transfer incoming calls from one agent to another with a single click

Support Tickets

Inprove customer support with the in-built support ticket management system & plugin

Import Tickets from Mail

Auto syncronize your support email accounts with your ticket system for better email request handling

Ticket Escalation

Improve your overral service delivery with customized department-level ticket escalation rules (SLA)

Live Chats

Improve customer engagement on your website with the integrated live chat feature & plugin

Social Messangers

Engage your potential customer on Facebok, WhatsApp and other social media with our integrated messaganger

Developers API

Integrate Callservy features and resources into your existing business management tools with our RESTFul APIs

Multiple Agents & Units

Create as much agents and departments as you need to handle your customer support requests

Flexible Role Management

Control precisely what features each agent can use with the in-built access control feature

Superb Analytics

Get better visibility and hold on every metric that matters with the in-built reporting dashboard

And so much more!

Request a Demo

Join Over 80 Businesses & Brands Already Powered by Callservy.com

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Our Plans & Pricing

Standard

₦24,150/month

  • 250 Minutes Inbound Calls
  • 100 Minutes Outbound Calls
  • 100 In-Call SMS
  • 5 Departments
  • 5 Agents
  • 1 Facebook Account
Get Started
Premium

₦123,250/ month

  • 5000 Minutes Inbound Calls
  • 1000 Minutes Outbound Calls
  • 1000 In-Call SMS
  • 10 Departments
  • 10 Agents
  • 1 Facebook Account
  • 1 WhatsApp Business Number
Get Started
Freedom

from ₦17,300

  • Customized Inbound Minutes
  • Customized Outbound Minutes
  • Customized In-Call SMS
  • Customized Department Limits
  • Customized Agent Limit
  • Custom Facebook Account Limit
  • Custom WhatsApp Limit
Build Your Plan
Standard

$53.13/ mo

  • 250 Minutes Inbound Calls
  • 100 Minutes Outbound Calls
  • 100 In-Call SMS
  • 5 Departments
  • 5 Agents
Get Started
Premium

$271.15/ mo

  • 5000 Minutes Inbound Calls
  • 1000 Minutes Outbound Calls
  • 1000 In-Call SMS
  • 10 Departments
  • 10 Agents
Get Started
Freedom

from $38.60

  • Customized Inbound Minutes
  • Customized Outbound Minutes
  • Customized In-Call SMS
  • Customized Department Limits
  • Customized Agent Limit
Build Your Plan

Developers love Callservy!

Callservy was built by developers, created with developers in mind and designed for seamless integration with other applications

Callservy fintech API for Developers

Start building with Callservy's plug-n-play APIs

integrate any or all of Callservy's feature onto your application using the programing language or development platform you love .

curl --request POST \
    --url 'https://api.callservy.com/v1/getSummary' \
    --header 'Public-Key: 1234567890' \
    --header 'Private-Key: 33gTuienGR83HY32cGt' \
    --header 'content-type: application/json' \
    --header 'accept: application/json' \
    --data '{"parameter":"value"}'
                

Frequently Asked Questions

  • Who can use Callservy?

    Callservy can be used by Businesses, Churches, Schools, Government, NGO, and just about any organization or even individuals looking for a smarter way to handle calls or customer engagement

  • How do I setup my call centre on Callservy?

    Callsery has an intuitive and very simple to use Call Flow builder, which allows you specify exactly what happens at each call stage.

  • What kind of number do I get?

    We will issue you an actual dedicated local phone number. In that way, you calls won't get seen as spam by the networks

  • Can I use my own custom local number?

    Yes. You can port your existing special number to us and we will link it your call centre for you. Simply contact us and we will tell you how that works

  • Can I forward incoming calls to a phone number?

    Yes. You can setup your call-flow logic to forward an incoming call to another phone number. This is useful especially when you want to be able to take the call offline

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